We will arrange and pay for your vehicle, you and up to 7 passengers to be recovered to the nearest garage able to undertake the repair, your home or if you prefer and it is closer, your original destination within the territorial limits (UK).
We will pay up to £250 (up to £750 in the territorial limits (Europe) where this cover has been selected and paid for) towards the reasonable cost of alternative transport or vehicle hire. We will also pay up to £100 towards the reasonable cost of alternative transport for one person to return and collect the repaired vehicle.
We will pay a maximum of £150 for a lone traveller or £75 per passenger when not travelling alone for one night on a bed and breakfast basis. The maximum payment per incident is £500.
In the event your vehicle cannot be repaired at the roadside or at a suitable garage the same working day as the breakdown and we were immediately notified of the breakdown; we will pay for a replacement dual control vehicle for up to 5 days whilst your vehicle is being repaired. This service is only available if Dual 5 Cover is detailed on your policy schedule.
If you require, we will pass on two messages to your home or place of work to let them know of your predicament and ease your worry.
Maximum length 7 metres/23 feet (not including the length of the A-frame and hitch) recovered with the vehicle if the vehicle cannot be repaired roadside.
Callout and mileage back to the recovery operator’s base. All other costs incurred will be at your expense.
In addition to the cover provided with MSL Rescue, your vehicle will be covered at your registered home address or within a one-mile radius of your home address.
In addition to the cover provided with MSL Rescue Plus, your vehicle will also be covered in the following European territories:
Austria, Balearics, Belgium, Bulgaria, Canary Isles, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Sardinia, Sicily, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and Vatican City.
If you break down on a European Motorway or major public road where private contractors are dispatched to assist you, we will pay a maximum of £150 towards the reimbursement of your costs.
If your vehicle breaks down please call our 24 hour control centre on: